Role : Senior Credit Controller / Sales Ledger Supervisor
The Opportunity
Fresh People are recruiting for an experienced Senior Credit Controller / Sales Ledger Supervisor to join an established business within the telecommunications and business services sector, based at its Orpington office.
This is a hands-on role requiring strong credit control expertise, sound financial judgement and the ability to manage customer accounts effectively. The successful candidate will take responsibility for debt collection, sales ledger accuracy and billing reconciliations, while supporting the smooth running of the finance function.
Experience within telecommunications or a similar industry involving contractual and recurring billing would be particularly valuable.
Essential
- Proven experience in a senior credit control or sales ledger position.
- Strong background in B2B debt collection, debtor management and account reconciliations.
- Experience handling complex billing queries, disputed invoices and customer account discrepancies.
- Good understanding of accounting procedures, credit management and financial controls.
- Strong Excel skills and experience using accounting or finance systems.
- Excellent communication, negotiation and organisational skills.
Desirable
- Experience within telecommunications, technology, managed services or a similar sector.
- Working knowledge of Sage accounting software.
- Experience using Ability billing software.
- Previous responsibility for supervising or coordinating a sales ledger or credit control team.
- Familiarity with contractual, subscription-based or recurring customer billing.
Key Responsibilities
Credit Control & Collections
- Manage the collection of outstanding customer balances, maintaining effective control of aged debt.
- Monitor debtor performance, identify overdue accounts and agree appropriate payment arrangements.
- Resolve complex payment disputes, liaising with customers and internal departments.
- Review credit risks and escalate significant issues where necessary.
- Support the achievement of cash collection targets and improvements in debtor days.
Sales Ledger & Billing
- Maintain accurate sales ledger records, ensuring invoices, credit notes and customer payments are correctly processed.
- Oversee cash allocation, account reconciliations and the resolution of billing discrepancies.
- Investigate differences between billing and accounting systems.
- Work closely with internal teams to ensure accurate customer invoicing and prompt query resolution.
- Support month-end processes and maintain appropriate financial controls.
Team Support & Reporting
- Provide guidance and day-to-day support to colleagues involved in credit control and sales ledger activities.
- Prepare aged debtor reports and provide management with updates on collections and outstanding accounts.
- Identify opportunities to improve systems, procedures and operational efficiency.
- Help ensure consistent standards, accuracy and timely completion of finance activities.
Interested in Finding Out More?
If you have the relevant experience and would like to explore this opportunity further, please send your up-to-date CV to Fresh People for a confidential discussion about the role.
